Terms & Conditions of Business
By using our service you agree to our terms and conditions of business
1.0 The First Clean
For your first clean there is a one-off charge to cover the additional time taken on the initial clean, this is calculated by using the chosen service and times that by 1.5, for Example, £12x1.5=£18
1.1 What Can You Expect
Our pure water cleaning system is very effective at cleaning general dirt from your windows, if you have builders residue (e.g. plaster, concrete and paint, etc.) stickers or adhesive, staining/discolouration on windows or frames from chemicals or rust, and UV bleaching of frames on your windows, pure water will not be effective at removing these, please notify us when we call to arrange your first clean.
1.2 Bad Weather
We will always try to not clean your windows in the rain, however, we do still work in light rain or short showers. Our promise to you is that the results will still be the same. If the rain is heavy, we will not clean your windows. Your clean will carry over to the next working day.
1.3 How Frequent do we visit
We offer 3 regular cleans, Monthly, 6 Weekly & 8 Weekly, please give us some flexibility on time scales due to the rain and other disturbances.
1.4 Turning Us Away
We will try to be as reliable as we can for you, but we also appreciate the customer being reliable. We will make time and space in our schedule for you. On the day of the clean, it is too late for us to replace your clean with another. We reserve the right if turning our team away at the door or cancelling on the day with our office, to charge you the full price expected and/or cancel any ongoing service with us. We also reserve the right to charge the full price expected if access on the day has not been made available by the customer.
1.5 Complaints Procedure
We will always try to provide you with the best possible service every time we clean your windows. If for any reason you are not satisfied with our work, you must contact us within 24 hours of the clean. We will then return the next working day to re-clean your windows for free. Please note that complaints made after 24 hours may not be re-cleaned. Please note we operate a no refund policy, we will rectify work you are not happy with free of charge provided we are informed within 24 hours of the clean date.
All customer information is kept on a confidential database and is not discussed or shared with any individual or company, as is required under the terms and conditions of the data protection act
Customers joining our 4,6 or 12 weekly rounds are required to pay via our direct debit system GoCardless which can be set up on our payments page. Payments are then automatically collected 5 days after each clean.
Customers booking one of the services such as gutter clearing who are not joining our regular rounds are required to pay by credit or debit card in advance. This can be done online using the payment link on our payments page. Once payment is made, we will book the job to be completed within 1 week.